Data & Privacy Policy

Privacy & Security

Edd Frost & Daughters Ltd are committed to safeguarding your privacy. This policy explains what information we collect and how we use the personal information you supply to us.

In using any of our services or providing us with any personal information we will only use the data in accordance with providing any services connected to the funeral services we offer and any after care.

  • Who are we?

Edd Frost & Daughters Ltd are an independently owned family funeral directors, offering a caring service to families in their time of need and ongoing aftercare service.

Edd Frost & Daughters Ltd is registered with Companies House, registration number 8326373 and it office address is 20 Horton View, Banbury, Oxon. OX15 5LS.

  • Data Protection Act

In carrying out our day to day activities we process and store personal information relating to our clients and are therefore required to adhere to the requirements of all data protection legislation, including the EU General Data Protection Regulations 2016/679 (applicable from 25th May 2018) and any local legislation, codes of practice, in each case as amended or replaced from time to time. We take our responsibilities under these acts very seriously and are always striving to ensure the personal information we obtain is held, used, transferred or otherwise processed in accordance with these acts.

  • What Personal information do we collect?

You can access our website pages and browse our website without disclosing your personal data.

Any personal details given will be stored in a safe way, either password protected on our protected systems, or, filed in a lockable cabinet. We will only contact you from time to time with information that we feel may be beneficial to you. We do not store any credit /debit card details on our systems. Such information is only used to process your payment via our card processing companies

  • Use Of Cookies & Tags

We do not use Cookies or Tags.

  • How We May Use Your Information

On taking your details we always seek your permission to contact you by e-mail, post, telephone and with the best endeavours adhere to your instruction. This information will only be used in association to any funeral instructions and given strictly to any third parties that are involved with those arrangements. (I.e. Ministers, Crematoriums, Dr’s, florist)

Where you have given consent, we may send you information such as, Company news, or related events. We do not sell, or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for any payments for our services by credit/debit card validation during the transaction. These organisations are under strict obligations to keep your personal information private.

  • Protecting Your Personal Data

All information we collect about our clients or suppliers is held on secure servicers. In situations where these servers are externally hosted we will only use reputable hosting companies which adhere to strict security policies and procedures at least as stringent as our own.

  • Stopping Communication From Us

If you decide you no longer want us to contact you, you can request we stop at any time by e-mailing us office@eddfrostanddaughters.co.uk, or, contact us directly by telephoning on 01295 40 40 04.

  • Your Rights Under The Data Protection Act

You have the right to:

  • Change your communication preference at any time.
  • Ask us to remove your personal information from our records.
  • Update or amend the information we hold about you if it is wrong.
  • Raise a concern or complaint about the way in which your information is being used.

 

  • Contact Us

If you wish to find out more about the information we hold about you, please e-mail our data protection officer at office@eddfrostanddaughters.co.uk or, alternatively, you can write to us at:

Data Protection Officer, Edd Frost & Daughters Ltd, 20 Horton View, Banbury, Oxon. OX16 9HR.

  • Changes To The Security and Privacy Policy

We keep our Security and Privacy Policy under regular review. This privacy policy was last updated 11th May 2018.

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